This file describes how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia site.

To qualify for JSP an individual must:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• searching for work and willing to take part in activities that increase their chances of finding a task, or
• not able to work, study or look for work due to medical condition, illness or injury, or
• used or studying complete time and are unable to undertake these due to a medical condition, disease or injury and have a job or research study to go back to
  
  If the client has suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their income falls listed below the JSP earnings test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has decreased. See Rates and Thresholds.
  
  In all cases, inspect if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they must provide their checking account balances, proof of income and work separation details.
  
  Customers can start an early claim online. They will be able to finish Your personal details, Your circumstances and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to answer in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a pointer notification 14 days before the eligibility date.
  
  An apprehended individual may lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the client is certified however not payable when they declare.
  
  Customers transferring from an existing income assistance payment can lodge an early claim approximately 28 days before the date of credentials.
  
  Online claims
  
  Customers need to create a myGov account and link their Centrelink online account to it.
  
  Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - check in to myGov and gain access to their linked Centrelink online account
• guarantee their individual details are correct. From the menu, pick the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:
  
  - presently in receipt of an earnings assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is provided to the customer on their Centrelink online account homepage as much as 28 days prior job to losing qualification for their existing payment.
  
  The job will allow the client to undertake a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers deemed not able or unsuitable to complete an online claim or . ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, job post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the consumer lives in a remote location and job generally uses a representative, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the customer must be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote consumers.
  
  The consumer needs to have:
  
  - the remote indicator revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To examine the address remains in a remote area:
  
  - browse the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, motivate the nominee to help the person claim JSP using the individual's Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some scenarios, it might not be reasonable for a customer to finish all Required jobs prior job to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia should determine if they have actually lowered their employment potential customers by transferring to a new place.
  
  If this is the case, the Service Officer should examine a possible MALEP employment related exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task applicants go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a recommendation to a Labor force Australia or other specialist provider, will have an initial visit scheduled during the Participation Interview. Attending this very first service provider appointment is known as the job candidate's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will determine the start date of the job hunter's income assistance payment. Note: this is subject to task hunters satisfying any waiting periods and qualification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task seekers to the Workforce Australia online work service. This leaves out task hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly calculate this and apply the proper rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer information, name and ABN, will exist to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the company within the claim. If a client validates the company, as soon as on payment, job STP pre-filled earnings will exist to the client when they report. If the customer does not validate the employer, as soon as on payment, the STP company may provide to the customer once again when they report.