This document explains how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as soon as possible online through the Services Australia website.

To get approved for JSP a person need to:

- be of certifying age for JSP

• satisfy Australian home requirements for JSP
• be unemployed, and
• looking for work and ready to take part in activities that increase their opportunities of discovering a job, or
• unable to work, study or try to find work due to medical condition, illness or injury, or
• utilized or studying full time and are not able to undertake these due to a medical condition, health problem or injury and have a task or study to return to
  
  If the consumer has indicated they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours weekly, akropolistravel.com but their income has reduced. See Rates and Thresholds.
  
  In all cases, inspect if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they must provide their bank account balances, proof of earnings and employment separation details.
  
  Customers can start an early claim online. They will have the ability to finish Your personal details, Your situations and pattern-wiki.win Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 14 days of being eligible for JSP. They will get a pointer notification 2 week before the eligibility date.
  
  A detained individual might lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the client is certified but not payable when they declare.
  
  Customers transferring from a current income assistance payment can lodge an early claim up to 28 days before the date of credentials.
  
  Online claims
  
  Customers should create a myGov account and link their Centrelink online account to it.
  
  Once the client has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - check in to myGov and access their linked Centrelink online account
• guarantee their personal details are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  or moving to JSP will see a reduced question set as part of their online claim if they are:
  
  - presently in invoice of an income support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job exists to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.
  
  The job will allow the client to undertake a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for clients deemed unable or unsuitable to finish an online claim or candidates. ACC needs to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer begin a claim which can then be completed by the client in their Centrelink online account
  
  Remote customers
  
  If the client lives in a remote area and typically utilizes a representative, Remote Service Centre, or phone to do company and is not able or unsuitable to finish an online claim, the customer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for determined remote clients.
  
  The consumer must have:
  
  - the remote indicator revealing on the Customer Overview, or
• a residential address in a remote place
  
  To inspect the address is in a remote place:
  
  - search the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of an individual, motivate the candidate to help the individual claim JSP using the person's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be sensible for a customer to finish all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their employment prospects by relocating to a new area.
  
  If this holds true, the Service Officer must examine a possible MALEP work associated exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance occasion has actually happened.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job hunters undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a referral to a Labor force Australia or other professional supplier, will have a preliminary visit reserved during the Participation Interview. Attending this very first company consultation is referred to as the job hunter's RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will identify the start date of the job candidate's earnings assistance payment. Note: this goes through task applicants fulfilling any waiting periods and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job applicants to the Workforce Australia online employment service. This leaves out task applicants residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for disgaeawiki.info 55 years and over
  
  Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately determine this and apply the suitable rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to consumers during their online claim. Employer information, gratisafhalen.be name and ABN, will be provided to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a customer verifies the employer, when on payment, STP pre-filled income will be presented to the customer when they report. If the client does not verify the employer, as soon as on payment, the STP company might present to the client again when they report.