How to Claim
We'll guide you through the claim process.
This guide will ask you a concern and based on your answer reveal you another concern or result.
Before you begin, examine if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to supply supporting files to progress your claim.
We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we have actually made an error you can ask us to examine our choice.
We can help if you're in monetary challenge or need unique assistance while we process your claim.
4: Are you claiming JobSeeker Payment for yourself?
5: Do you have a Candidate arrangement in location?
To declare on someone else's behalf you need to be authorised.
The person you're declaring for should nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have an arrangement in location to claim on someone else's behalf.
The individual you're claiming for will require to start the procedure. Check out how to include a Nominee arrangement using your online account.
7: Do you wish to declare online?
The easiest way is to claim online.
8: You can claim over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself in the house, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it's easy to develop one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Obtain JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To declare a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, select I agree.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account should utilize an unique e-mail address. You can't use the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually developed your myGov account, select Continue to myGov.
After you show who you are through myGov by getting in some information about you, you'll get a CRN. We'll examine if you already have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll inspect them versus our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these documents: - current Australian passport
- Australian birth certificate
- Australian
- Australian visa.
You'll likewise need identity details from one of these files:
- Australian motorist licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll require to visit a service centre to complete our identity requirements. You'll need to give us an acceptable image identity file along with any other documents we might request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you develop your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and show who you are to link Centrelink
To declare a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, information from your identity files and validate your picture.
Find out how to set up the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your details with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Get JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
We'll tell you if you require to do anything else to finish your claim. We might ask you submit supporting files to send your claim.
You can finish these steps up to 13 weeks before your situations change. You can then send your claim 2 week before your scenarios alter. We'll call you to advise you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.
Follow these actions:
1. Check in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or employment view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Look For employment JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.
22: After you declare by phone
We'll call you if we need more information.
We'll send you a letter to let you understand your claim outcome. If your claim succeeds, we'll let you understand:
- when you'll get your very first payment
- how much you'll get.
23: After you declare online
After you submit your claim online, you'll get a receipt informing you:
- the ID number of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Check in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you don't concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.
To do your organization with us, create a myGov account and link it to Centrelink.
You need to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or change from full time to casual work we'll require an Employment Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.