This file explains how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online through the Services Australia website.

To get approved for JSP an individual must:

- be of qualifying age for JSP

• meet Australian residence requirements for JSP
• be out of work, and
• trying to find work and ready to participate in activities that increase their opportunities of discovering a job, or
• unable to work, study or search for work due to medical condition, health problem or employment injury, or
• employed or studying complete time and are not able to undertake these due to a medical condition, illness or injury and work or study to return to
  
  If the customer has actually suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours each week, however their income has decreased. See Rates and Thresholds.
  
  In all cases, check if the consumer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they need to supply their bank account balances, proof of earnings and employment separation details.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or send the claim online up until within 2 week of being eligible for JSP. They will get a pointer alert 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they declare.
  
  Customers moving from a current income support payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers need to produce a myGov account and link their Centrelink online account to it.
  
  Once the consumer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their individual details are right. From the menu, select the My details > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job is provided to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their existing payment.
  
  The job will enable the consumer to undertake a structured claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers deemed unable or unsuitable to finish an online claim or candidates. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a client begin a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the consumer lives in a remote area and usually utilizes a representative, Remote Service Centre, or phone to do company and is not able or unsuitable to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.
  
  The client should have:
  
  - the remote indication revealing on the Customer Overview, or
• a property address in a remote place
  
  To inspect the address is in a remote location:
  
  - search the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is claiming on behalf of a person, motivate the nominee to help the person claim JSP utilizing the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be reasonable for a consumer to finish all Required jobs prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia must figure out if they have decreased their employment prospects by transferring to a brand-new place.
  
  If this holds true, the Service Officer must investigate a possible MALEP employment related exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has happened.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  who are eligible for a recommendation to a Workforce Australia or other expert company, will have a preliminary consultation booked throughout the Participation Interview. Attending this very first service provider appointment is referred to as the job applicant's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will figure out the start date of the task hunter's income support payment. Note: this undergoes job seekers fulfilling any waiting periods and credentials requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job candidates to the Workforce Australia online employment service. This omits job candidates living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically determine this and apply the appropriate rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to customers throughout their online claim. Employer information, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the company within the claim. If a customer verifies the employer, as soon as on payment, STP pre-filled income will exist to the customer when they report. If the customer does not validate the employer, as soon as on payment, the STP employer might present to the consumer again when they report.