This document discusses how a person can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as soon as possible online by means of the Services Australia site.

To receive JSP a person should:

- be of certifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• trying to find work and happy to participate in activities that increase their possibilities of finding a task, or
• unable to work, study or look for work due to medical condition, health problem or injury, or
• employed or studying full time and are unable to carry out these due to a medical condition, health problem or injury and have a job or study to return to
  
  If the customer has suggested they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours per week, however their earnings has actually minimized. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or employment returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they must provide their checking account balances, proof of income and employment separation information.
  
  Customers can start an early claim online. They will have the ability to finish Your personal details, Your situations and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer alert 14 days before the eligibility date.
  
  An apprehended person may lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the client is qualified but not payable when they declare.
  
  Customers transferring from an existing income assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should produce a myGov account and link their Centrelink online account to it.
  
  Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and gain access to their connected Centrelink online account
• guarantee their personal information are proper. From the menu, pick the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To learn more, employment see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in receipt of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a task exists to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.
  
  The job will permit the consumer to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered not able or inappropriate to complete an online claim or nominees. ACC must likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer start a claim which can then be finished by the client in their Centrelink online account
  
  Remote consumers
  
  If the consumer resides in a remote area and generally uses a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client must be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote clients.
  
  The client needs to have:
  
  - the remote indication showing on the Customer Overview, or
• a property address in a remote location
  
  To check the address is in a remote location:
  
  - search the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with candidate plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, encourage the candidate to assist the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be affordable for a customer to finish all Required jobs prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their employment potential customers by transferring to a new location.
  
  If this holds true, the Service Officer need to examine a possible MALEP work associated exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has actually happened.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task hunters go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a referral to a Labor force Australia or other expert supplier, will have a preliminary appointment reserved throughout the Participation Interview. Attending this first company appointment is known as the job hunter's RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will figure out the start date of the job applicant's earnings support payment. Note: this is subject to task hunters fulfilling any waiting periods and qualification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new job hunters to the Workforce Australia online employment service. This omits task candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically compute this and apply the suitable rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to clients throughout their online claim. Employer information, name and ABN, employment will be provided to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a client verifies the employer, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not verify the company, as soon as on payment, the STP company may present to the client once again when they report.