This file describes how a person can declare JSP online, or job with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online through the Services Australia site.

To receive JSP an individual need to:

- be of certifying age for JSP

• meet Australian residence requirements for JSP
• be unemployed, and
• looking for work and willing to take part in activities that increase their opportunities of discovering a task, or
• unable to work, study or look for work due to medical condition, illness or injury, or
• used or studying full time and are not able to carry out these due to a medical condition, disease or injury and have a task or study to go back to
  
  If the consumer has indicated they are not able to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours each week, but their income has lowered. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they must provide their checking account balances, proof of earnings and work separation information.
  
  Customers can start an early claim online. They will be able to complete Your individual details, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer alert 2 week before the eligibility date.
  
  A detained person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.
  
  Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of certification.
  
  Online claims
  
  Customers should develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and gain access to their connected Centrelink online account
• ensure their individual information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a reduced concern set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, job or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is provided to the consumer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.
  
  The task will allow the consumer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers deemed unable or unsuitable to complete an online claim or candidates. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote customers
  
  If the customer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to complete an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team provides specialised remote service for determined remote clients.
  
  The customer needs to have:
  
  - the remote sign on the Customer Overview, or
• a residential address in a remote area
  
  To inspect the address remains in a remote place:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of an individual, encourage the nominee to assist the person claim JSP utilizing the person's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be sensible for a consumer to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor job (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia must figure out if they have decreased their work prospects by relocating to a new place.
  
  If this is the case, the Service Officer need to investigate a possible MALEP work associated exclusion duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has willingly left work or job been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job seekers undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for job a recommendation to a Labor force Australia or other professional provider, will have an initial consultation reserved during the Participation Interview. Attending this first company visit is referred to as the task hunter's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will determine the start date of the job hunter's earnings support payment. Note: this goes through job applicants satisfying any waiting durations and qualification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job seekers to the Workforce Australia online work service. This excludes job applicants residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically determine this and use the proper rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to consumers throughout their online claim. Employer information, name and ABN, will be provided to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a customer verifies the employer, once on payment, STP pre-filled income will exist to the consumer when they report. If the client does not verify the employer, when on payment, the STP employer may provide to the client again when they report.