This document describes how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as soon as possible online via the Services Australia site.

To get approved for JSP a person need to:

- be of certifying age for employment JSP

• meet Australian home requirements for JSP
• be jobless, and
• trying to find work and ready to participate in activities that increase their chances of finding a job, or
• unable to work, study or try to find work due to medical condition, health problem or injury, or
• utilized or studying full-time and are not able to undertake these due to a medical condition, health problem or injury and have a job or study to return to
  
  If the client has shown they are not able to work due to a short-term incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours each week, however their income has reduced. See Rates and Thresholds.
  
  In all cases, check if the customer is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they must supply their savings account balances, proof of earnings and work separation details.
  
  Customers can start an early claim online. They will be able to complete Your individual information, Your circumstances and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a tip alert 2 week before the eligibility date.
  
  A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified but not payable when they claim.
  
  Customers moving from a present income support payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers must produce a myGov account and connect their Centrelink online account to it.
  
  Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and gain access to their linked Centrelink online account
• guarantee their personal information are right. From the menu, pick the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a minimized question set as part of their online claim if they are:
  
  - currently in receipt of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is provided to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their current payment.
  
  The task will permit the consumer to undertake a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers deemed not able or inappropriate to complete an online claim or nominees. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be finished by the customer in their Centrelink online account
  
  Remote clients
  
  If the customer resides in a remote area and typically utilizes an agent, Remote Service Centre, or phone to do organization and is unable or unsuitable to finish an online claim, the consumer ought to be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for identified remote consumers.
  
  The client should have:
  
  - the remote indication revealing on the Customer Overview, or
• a residential address in a remote location
  
  To inspect the address is in a remote location:
  
  - browse the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, motivate the candidate to assist the individual claim JSP using the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be sensible for a client to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by transferring to a brand-new area.
  
  If this holds true, the Service Officer should investigate a possible MALEP work related exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a has actually happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task hunters are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a recommendation to a Labor force Australia or other specialist provider, will have an initial visit reserved throughout the Participation Interview. Attending this first company visit is known as the job candidate's RapidConnect requirement.
  
  Most of the times, conference RapidConnect requirements will figure out the start date of the job applicant's earnings assistance payment. Note: this undergoes task applicants satisfying any waiting durations and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new task candidates to the Workforce Australia online work service. This excludes job hunters living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly compute this and apply the suitable rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to customers during their online claim. Employer information, name and ABN, will be presented to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the company within the claim. If a customer confirms the company, as soon as on payment, STP pre-filled income will be provided to the client when they report. If the customer does not confirm the company, when on payment, the STP employer may present to the client again when they report.