This file describes how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online by means of the Services Australia site.

To qualify for JSP an individual should:

- be of certifying age for JSP

• meet Australian residence requirements for JSP
• be jobless, and
• trying to find work and going to take part in activities that increase their chances of discovering a job, or
• not able to work, study or search for work due to medical condition, health problem or injury, or
• employed or studying full-time and are not able to undertake these due to a medical condition, health problem or injury and work or study to go back to
  
  If the client has actually indicated they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours weekly, however their income has decreased. See Rates and Thresholds.
  
  In all cases, check if the client is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they must offer their checking account balances, evidence of income and employment separation information.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual details, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online until within 14 days of being eligible for JSP. They will get a pointer notice 14 days before the eligibility date.
  
  An apprehended person might lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the consumer is qualified but not payable when they claim.
  
  Customers transferring from a current earnings assistance payment can lodge an early claim up to 28 days before the date of qualification.
  
  Online claims
  
  Customers must produce a myGov account and link their Centrelink online account to it.
  
  Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - indication in to myGov and gain access to their connected Centrelink online account
• guarantee their individual details are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:
  
  - currently in invoice of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is presented to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.
  
  The task will enable the customer to undertake a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for clients deemed unable or unsuitable to complete an online claim or candidates. ACC should also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer begin a claim which can then be finished by the customer in their Centrelink online account
  
  Remote customers
  
  If the consumer resides in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do company and is unable or inappropriate to finish an online claim, the customer should be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for identified remote customers.
  
  The client should have:
  
  - the remote indicator revealing on the Customer Overview, employment or
• a property address in a remote area
  
  To check the address remains in a remote area:
  
  - search the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is claiming on behalf of an individual, motivate the nominee to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is not able or unwilling to do so, employment a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be sensible for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia need to figure out if they have reduced their employment potential customers by moving to a brand-new area.
  
  If this is the case, the Service Officer need to investigate a possible MALEP employment related exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a referral to a Labor employment force Australia or other expert supplier, will have a preliminary appointment scheduled throughout the Participation Interview. Attending this very first company visit is called the job hunter's RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will determine the start date of the job applicant's earnings assistance payment. Note: this goes through task candidates satisfying any waiting periods and credentials requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online employment service. This omits job seekers in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically determine this and apply the appropriate rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to clients during their online claim. Employer information, name and ABN, will exist to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the employer within the claim. If a customer verifies the employer, once on payment, STP pre-filled income will exist to the customer when they report. If the consumer does not validate the company, once on payment, the STP employer might present to the consumer once again when they report.