This file explains how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as quickly as possible online via the Services Australia website.

To qualify for JSP a person should:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• looking for work and ready to take part in activities that increase their possibilities of discovering a job, or
• unable to work, study or look for work due to medical condition, disease or injury, or
• used or studying full-time and are not able to undertake these due to a medical condition, illness or injury and work or research study to go back to
  
  If the customer has actually shown they are not able to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls below the JSP income test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours per week, but their earnings has actually reduced. See Rates and Thresholds.
  
  In all cases, check if the customer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for employment JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they must provide their savings account balances, employment evidence of earnings and employment separation information.
  
  Customers can start an early claim online. They will be able to finish Your individual information, Your situations and employment Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or submit the claim online till within 14 days of being eligible for employment JSP. They will get a tip alert 14 days before the eligibility date.
  
  A detained individual may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.
  
  Customers transferring from a present income support payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers need to develop a myGov account and link their Centrelink online account to it.
  
  Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and access their linked Centrelink online account
• ensure their personal details are right. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For employment more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a reduced concern set as part of their online claim if they are:
  
  - presently in invoice of an income support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is provided to the client on their Centrelink online homepage approximately 28 days prior to losing certification for their existing payment.
  
  The task will allow the customer to carry out a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers considered not able or unsuitable to complete an online claim or nominees. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client begin a claim which can then be finished by the customer in their Centrelink online account
  
  Remote consumers
  
  If the client lives in a remote location and typically uses an agent, Remote Service Centre, or phone to do service and is unable or unsuitable to finish an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote consumers.
  
  The client should have:
  
  - the remote sign revealing on the Customer Overview, or
• a domestic address in a remote place
  
  To examine the address is in a remote location:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is declaring on behalf of a person, motivate the candidate to help the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be reasonable for a customer to complete all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia need to identify if they have reduced their employment potential customers by transferring to a new location.
  
  If this holds true, the Service Officer need to examine a possible MALEP work associated exclusion period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.
  
  Do not generate compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance occasion has occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task seekers go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for a recommendation to a Workforce Australia or other expert supplier, will have a preliminary consultation booked throughout the Participation Interview. Attending this very first service provider visit is referred to as the task applicant's RapidConnect requirement.
  
  In most cases, meeting RapidConnect requirements will determine the start date of the job candidate's income assistance payment. Note: this undergoes task applicants satisfying any waiting durations and credentials requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new task applicants to the Workforce Australia online employment service. This omits task seekers living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the proper rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer details, name and ABN, employment will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior employment to claim.
  
  Customers will have the alternative to validate the employer within the claim. If a consumer validates the employer, once on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not verify the employer, once on payment, the STP employer might provide to the customer again when they report.