This document discusses how a person can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as soon as possible online through the Services Australia website.

To receive JSP a person should:

- be of qualifying age for JSP

• satisfy Australian residence requirements for JSP
• be out of work, and
• looking for work and ready to participate in activities that increase their possibilities of finding a task, or
• unable to work, study or search for work due to medical condition, disease or employment injury, or
• utilized or studying complete time and are unable to carry out these due to a medical condition, health problem or employment injury and employment have a task or study to go back to
  
  If the client has indicated they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours each week, however their income has decreased. See Rates and Thresholds.
  
  In all cases, check if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they need to offer their checking account balances, employment proof of income and employment separation details.
  
  Customers can start an early claim online. They will have the ability to finish Your personal information, Your scenarios and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or send the claim online up until within 14 days of being qualified for JSP. They will get a reminder notification 14 days before the eligibility date.
  
  An apprehended individual may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they claim.
  
  Customers transferring from an existing income support payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers need to create a myGov account and employment connect their Centrelink online account to it.
  
  Once the client has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and access their linked Centrelink online account
• guarantee their personal information are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a decreased concern set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is provided to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.
  
  The job will permit the client to undertake a structured claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers considered not able or inappropriate to complete an online claim or nominees. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, employment post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be completed by the client in their Centrelink online account
  
  Remote customers
  
  If the client lives in a remote area and normally uses a representative, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote consumers.
  
  The customer should have:
  
  - the remote indication revealing on the Customer Overview, or
• a domestic address in a remote place
  
  To check the address remains in a remote location:
  
  - search the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, employment use an online claim first. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of a person, motivate the nominee to help the person claim JSP using the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be reasonable for a client to finish all Required tasks prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their employment potential customers by transferring to a brand-new place.
  
  If this is the case, the Service Officer must examine a possible MALEP employment associated exclusion period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance event has occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a referral to a Labor force Australia or other specialist company, will have a preliminary visit scheduled during the Participation Interview. Attending this very first supplier consultation is referred to as the task seeker's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will figure out the start date of the task candidate's earnings support payment. Note: this undergoes task seekers fulfilling any waiting periods and certification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This omits task candidates residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and apply the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might present to consumers throughout their online claim. Employer details, name and ABN, will be provided to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to verify the employer within the claim. If a customer confirms the employer, when on payment, STP pre-filled earnings will be provided to the client when they report. If the customer does not verify the employer, once on payment, the STP employer might present to the customer again when they report.