How to Claim
We'll guide you through the claim procedure.
This guide will ask you a concern and based upon your response reveal you another question or outcome.
Before you begin, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting documents to progress your claim.
We'll let you understand the outcome of your claim. We'll send a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you believe we've slipped up you can ask us to review our decision.
We can assist if you remain in monetary difficulty or require special assistance while we process your claim.
4: Are you declaring JobSeeker Payment for yourself?
5: Do you have a Candidate plan in location?
To declare on someone else's behalf you should be authorised.
The person you're claiming for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You need to have an arrangement in location to claim on somebody else's behalf.
The individual you're claiming for will require to begin the process. Check out how to include a Nominee plan utilizing your online account.
7: Do you wish to claim online?
The easiest method is to declare online.
8: You can claim over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You do not need to go to a service centre to make a claim. If you're feeling unhealthy, or need to isolate yourself in the house, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to develop one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Get JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To declare a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to produce one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, select I concur.
3. Enter your email address, then validate this address using a code we email to you. Your myGov account need to use an unique email address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your .
5. Create a password and 3 secret concerns and go into responses.
6. You've developed your myGov account, select Continue to myGov.
After you show who you are through myGov by entering some details about you, you'll get a CRN. We'll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal information and we'll check them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these files: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity information from one of these files:
- Australian driver licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll need to check out a service centre to complete our identity requirements. You'll need to provide us an acceptable photo identity file as well as any other files we might ask for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and prove who you are to connect Centrelink
To declare a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity required for employment Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, information from your identity documents and verify your image.
Discover how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your approval to share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get going in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Get started.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you require to do anything else to finish your claim. We may ask you submit supporting files to submit your claim.
You can complete these actions up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your circumstances change. We'll call you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to claim
To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get begun.
- Select Get JobSeeker Payment and follow the triggers to complete your claim.
We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting documents to submit your claim.
22: After you claim by phone
We'll contact you if we require more information.
We'll send you a letter to let you understand your claim outcome. If your claim achieves success, we'll let you know:
- when you'll get your very first payment
- how much you'll get.
23: employment After you claim online
After you submit your claim online, you'll get an invoice telling you:
- the ID number of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is connected to myGov, sign in now to track your claim online.
Sign in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you do not concur with our decision call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to review our choice.
To do your organization with us, create a myGov account and link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some documents to support your claim.
If you or your partner quit working, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.