How to Claim
We'll assist you through the claim process.
This guide will ask you a question and based on your answer show you another concern or result.
Before you begin, inspect if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might require to provide supporting files to advance your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we've slipped up you can ask us to examine our decision.
We can help if you remain in financial difficulty or require unique assistance while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee arrangement in location?
To declare on somebody else's behalf you should be authorised.
The individual you're claiming for need to choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate arrangement
You require to have a plan in location to declare on somebody else's behalf.
The individual you're declaring for will require to begin the procedure. Check out how to add a Candidate arrangement utilizing your online account.
7: Do you wish to declare online?
The most convenient way is to declare online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't require to go to a service centre to make a claim. If you're feeling unhealthy, or require to isolate yourself at home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to create one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under choose Start.
7. Select Look For JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to develop one.
Follow these steps.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I concur.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account should utilize an unique email address. You can't use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and enter responses.
6. You've produced your myGov account, choose Continue to myGov.
After you prove who you are through myGov by entering some information about you, you'll get a CRN. We'll inspect if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we'll inspect them versus our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from one of these files: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also require identity information from among these files:
- Australian chauffeur licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll need to visit a service centre to finish our identity requirements. You'll require to offer us an appropriate picture identity document as well as any other files we might request.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and show who you are to link Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, information from your identity documents and confirm your image.
Find out how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to declare after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Get JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Begin.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you require to do anything else to finish your claim. We may ask you submit supporting files to submit your claim.
You can finish these actions up to 13 weeks before your circumstances alter. You can then submit your claim 14 days before your scenarios alter. We'll call you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.
Follow these actions:
1. Check in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Request JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.
22: After you claim by phone
We'll call you if we require more details.
We'll send you a letter to let you understand your claim result. If your claim achieves success, we'll let you know:
- when you'll get your first payment
- how much you'll get.
23: After you declare online
After you send your claim online, employment you'll get an invoice informing you:
- the ID number of your claim - the date we estimate your claim will be total.
If your Centrelink online account is connected to myGov, employment check in now to track your claim online.
Sign in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don't agree, employment you can ask us to examine our choice.
To do your business with us, create a myGov account and link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or modification from complete time to casual work we'll require a Work Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or employment Child Support. You can authorise them to speak to us, update your details and get payments for you.