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Opened Feb 12, 2025 by Tanja McNair@tanjamcnair036
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How to Claim


We'll guide you through the claim process.

This guide will ask you a question and based on your answer show you another concern or result.

Before you start, check if you're eligible for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting files to progress your claim.

We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to examine our decision.

We can assist if you remain in financial difficulty or require unique support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To claim on somebody else's behalf you should be authorised.

The individual you're declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have a plan in place to claim on someone else's behalf.

The individual you're declaring for will require to start the procedure. Check out how to include a Nominee arrangement utilizing your online account.

7: Do you wish to claim online?

The easiest method is to declare online.

8: You can declare over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to produce one.

To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services. 2. Under Link a service find Centrelink and choose Link. 3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account. 4. Select Centrelink from your linked services. 5. Select Make a claim or view claim status, then Make a claim. 6. Under Job Seekers select Begin. 7. Select Look For JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you don't have a myGov account, it's easy to develop one.

Follow these steps.

1. Go to myGov and select Create an account. 2. Read the Regards to use. If you concur to the terms, select I agree. 3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account need to use a distinct email address. You can't utilize the very same email for another myGov account. 4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you check in to your myGov account. 5. Create a password and 3 secret questions and enter answers. 6. You have actually created your myGov account, select Continue to myGov.

After you show who you are through myGov by getting in some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert. 2. Select I need a CRN. 3. Follow the prompts to enter your identity details. 4. Enter information from your Medicare card. 5. Enter some individual details and we'll inspect them versus our records. 6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account. 7. You'll need identity details from among these files: - current Australian passport

  • Australian birth certificate
  • Australian citizenship certificate
  • Australian visa.

    You'll likewise need identity information from among these files:

    - Australian motorist licence
  • ImmiCard released by the Department of Home Affairs
  • Australian Citizenship by Descent Certificate.

    You can now begin your claim for a . Before you can submit your claim, you'll require to go to a service centre to complete our identity requirements. You'll need to give us an acceptable image identity file in addition to any other files we might request for.

    If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

    15: How to claim after you develop your myGov account and link to Centrelink

    16: Is your myGov account linked to Centrelink?

    You require to connect your myGov account to Centrelink to make your claim.

    17: Do you have a Centrelink Customer Reference Number (CRN)?

    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.

    18: Sign in to myGov and prove who you are to link Centrelink

    To claim a payment online, you'll need to do both the following:

    - link your Centrelink online account to myGov
  • show your identity to Centrelink.

    You can do both of these with a strong Digital Identity.

    myGovID is currently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.

    Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, details from your identity documents and confirm your photo.

    Find out how to set up the myGovID app on the myGovID website.

    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

    1. Check in to myGov.
  1. Select View and link services, then choose Centrelink.
  2. Give your approval to share your information with Centrelink.
  3. Select No to Do you have or understand your CRN?
  4. Select Get going in the Digital Identity (Recommended) box.
  5. Connect your Digital Identity to myGov.
  6. Enter other details about you.

    If you can't show your identity online, call us on the Centrelink Employment Services line.

    19: How to declare after connecting Centrelink to your myGov

    Once your Centrelink online account is connected to myGov, you can apply online.

    1. Check in to myGov.
  7. Select Make a claim or view declare status, then Make a claim.
  8. Under Job Seekers select Get begun.
  9. Select Request JobSeeker Payment then follow the prompts to complete your claim.

    20: Sign in to myGov and make a claim in Centrelink

    If your Centrelink online account is linked to myGov, you can use online.

    To do this:

    1. Sign in to myGov.
  10. Select Make a claim or view claim status, then Make a claim.
  11. Under Job Seekers select Begin.
  12. Select Request JobSeeker Payment and follow the prompts to finish your claim.

    We'll tell you if you need to do anything else to finish your claim. We might ask you submit supporting documents to submit your claim.

    You can finish these actions up to 13 weeks before your circumstances change. You can then send your claim 14 days before your scenarios change. We'll contact you to advise you to do this.

    21: Sign in to myGov and link to Centrelink with your CRN to declare

    To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.

    Follow these actions:

    1. Check in to myGov.
  13. Select View and link services, then choose Centrelink.
  14. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  15. Select Centrelink from your linked services.
  16. Select Make a claim or view declare status, then Make a claim.
  17. Under Job Seekers select Begin.
  18. Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.

    We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.

    22: After you declare by phone

    We'll contact you if we require more details.

    We'll send you a letter to let you know your claim result. If your claim is effective, we'll let you understand:

    - when you'll get your very first payment
  • just how much you'll get.

    23: After you claim online

    After you submit your claim online, you'll get a receipt telling you:

    - the ID variety of your claim
  • the date we approximate your claim will be complete.

    If your Centrelink online account is linked to myGov, check in now to track your claim online.

    Check in to myGov

    You can likewise use the Express Plus Centrelink mobile app.

    If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to examine our decision.

    To do your company with us, employment create a myGov account and link it to Centrelink.

    You require to prove your identity before you declare a payment or service.

    When you declare a payment or service, we'll ask you for some documents to support your claim.

    If you or your partner stop work, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.

    You can ask someone to act for you with Medicare, Centrelink, aged care or employment Child Support. You can authorise them to speak to us, update your details and get payments for you.
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Reference: tanjamcnair036/nohproblem#1